If the total cost of conflict in the workplace appeared as a line item on a balance sheet, the size of the expense might be surprising.
Only when we add up the costs of employee turnover, mistakes, missed deadlines, increased demands on managers’ time and energy, loss of market share due to distraction do we start to see that no business can afford to let conflict escalate.
- Utilizes Appreciative Inquiry to illustrate positive ways of dealing with conflict
- Explains in depth the Conflict Resolution Model
- Explores the Five Core Concerns (Appreciation, Affiliation, Autonomy, Status and Role) that come into play in interpersonal exchanges.
Given that conflict may be one of the most preventable expenses on your balance sheet, it makes good sense to give your staff tools to deal with it when it comes up.