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The Art of Possibility

Friday, April 14th, 2006

The Art of PossibilityIf you’ve decided to launch a new business venture, you’ll find plenty of books telling you how to go about writing a business plan, securing financing, setting up payroll, etc.

Likewise, if you’ve been laid off or you’ve decided you want to make a change, there’s no lack of information on how to start a job search.

But where do you turn when your start-up activities are completed, and things aren’t going so well, when the initial excitement you felt at owning your own business has cooled, and no one is walking in the door, or you’ve perfected your career marketing package, and the phone isn’t ringing. There are far fewer resources for dealing with the low points in our professional lives.

Fortunately, however, there is The Art of Possibility by Roz and Ben Zander. Ben Zander is conductor of the Boston Philharmonic Orchestra, professor of music at New England Conservatory, and a speaker on leadership and creativity. His wife Roz is an executive coach and family systems therapist.

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Work Search as Consultative Sales

Friday, March 10th, 2006

Me & Co.In last month’s column I described how a consultative sales approach made it possible for employees who were unaccustomed to functioning as salespeople to be effective in that role.

A consultative sales approach is just as valuable to people who are engaged in work search, whether they have been laid off or have chosen to go out on their own. After all, work search is sales, and many people who find themselves thrown into it feel out of their element.

Yet they can be effective and comfortable in selling themselves if they pattern their work search on a consultative approach rather than aggressively cultivating leads and pushing to close the deal.

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The Kinder, Gentler Way of Consultative Sales

Friday, February 10th, 2006

Business SceneIn last month’s column I talked about how educated consumers are bringing about the extinction of the hard-driving salesperson at the same time that businesses are facing unprecedented competitive challenges.

It makes perfect sense for businesses who are trying to stay profitable in this new environment to set the goal of having every employee contribute to the revenue stream. It’s the lifeblood of the organization. But forcing an aggressive sales model onto people who aren’t ready for it is counterproductive. Trying to get “non-sales” people to sell in a way that is not comfortable for them, and is no longer effective anyway, just isn’t going to work.

It leads to the loss of people who have built invaluable relationships with their customers over time, and it overlooks qualities that make them ideally suited for building new relationships that will assure long-lasting revenue streams.

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A Few Dinosaurs Still Roam (Mostly in Car Dealerships)

Friday, January 13th, 2006

Car SalesmanThere’s good news for those of us who think we can’t sell. The salesman as we have known him is becoming extinct.

The unprecedented access to information that is available at our fingertips on the Internet and elsewhere is causing his habitat of hype, bravado, and manipulation to shrink, and soon he will disappear.

He’s met his match—the educated consumer.

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Bait-and-Switch Insanity

Friday, November 11th, 2005

Book ReviewThe saying, “If you do what you’ve always done, you’ll get what you’ve always got,” finds pathetic voice in Barbara Ehrenreich’s new book, Bait and Switch: The (Futile) Pursuit of the American Dream.

As she did in her previous book, Nickel and Dimed, this cultural critic formulates a theory about jobs in America and sets out to “prove” it by going undercover.

This time, instead of cleaning toilets, busing tables, and waiting on Wal-Mart customers for less than subsistence wage, sheposes as a job-beggar in corporate America. She endures an assortment of career charlatans, tweaks her resume endlessly, and sits through a series of demeaning networking experiences, all for the opportunity to sell insurance or cosmetics on straight commission with no benefits.

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Doing It Right

Friday, April 8th, 2005

In my experience, it’s highly unusual to find a young person just starting out who is able to recognize when his career is not going in a direction that will ultimately lead to work that is fulfilling, and who has the courage to change course early on. Josh Siegel is just such an exception.

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Pickett’s Charge

Friday, October 22nd, 2004

Pickett's Charge Several years ago, my husband and I visited Gettysburg National Military Park. As we were making our way around the battlefield on bicycle, we came across a marker indicating the place where three divisions of General James Longstreet’s corps set off on what has come to be known as Pickett’s Charge.

There we noticed that a wide path had been mowed through the tall grass to allow people to trace on foot the route of that ill-fated attack. We got off our bikes and walked them up the hill in reverent silence.

It was hard to believe that this beautiful spot, where we were surrounded by cornfields and gently swaying wildflowers and the hum of summer insects, could have been the scene of so much carnage.

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Same Old Same Old

Thursday, September 16th, 2004

BrowsingLike any other professional, as a career counselor, it’s important for me to keep up with what’s happening in my field. I do this by reading and studying and talking with thought leaders I respect.

I also periodically take a look at what the general public is reading by perusing the career shelves of bookstores.

I rarely buy these books because they tend to repeat things I already know and because, in the vast majority of cases, they present an approach I consider to be ineffective and outdated.

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Ageism

Friday, July 16th, 2004

AgeismAll of us—young, old, middle-aged—whether we like it or not, practice ageism, at least to some degree. It’s far less obvious than most other prejudices, but it is nevertheless there in how we think about others and, most importantly, how we think about ourselves. The idea that we’re too old (or even too young) to do something is rooted in our own prejudices about the limits that age imposes—limits that are reinforced by the broader ageism that permeates our culture.

Unlike sexism, racism, and other “isms”, ageism is not static: whether we’re dishing it out or taking it depends on where we are in life. Take ,for example, the situation where an older person is waiting to see a physician:as soon as this “very” young doctor enters the examination room, the older patient begins to question his competence because he’s “only a kid”, and he feels perfectly justified in doing so. Yet on the way home, when an impatient young driver behind him yells out the window, “The light’s green, you old goat!” (or something worse), he is outraged.

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Mining Peak Moments

Friday, April 9th, 2004

Mining Peak MomentsWe’ve become accustomed to hearing the story of a professional life told almost exclusively in terms of outstanding accomplishments.

Ask an athlete to reflect on his career and he’ll tell you about the time he pitched a no-hitter. Ask an actress and she’ll talk about landing the lead in a Tony-winning Broadway play. Ask a writer and he’ll recall how it was his third novel that lifted him from obscurity and made him a best-selling author.

These public, universally acknowledged achievements, which everyone recognizes as peak moments, are what we’ve come to expect when someone looks back on their life.

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Authenticity as a Competitive Edge

Friday, February 13th, 2004

PainterWe may not be to breadlines yet, but unless you’ve been in a coma or you’re independently wealthy you probably can’t help noticing that these are hard times. Job “insecurity” is affecting all but the highest rungs on the employment ladder.

The economic repercussions of 9/11, the ongoing replacement of people with technologies, the outsourcing of ever-growing numbers of manufacturing and service jobs to foreign countries, all are making it harder and harder to feel confident that America is still the land of opportunity. And this is true even for those of us with a good education and in-demand skills.

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