In last month’s column I talked about how educated consumers are bringing about the extinction of the hard-driving salesperson at the same time that businesses are facing unprecedented competitive challenges.
It makes perfect sense for businesses who are trying to stay profitable in this new environment to set the goal of having every employee contribute to the revenue stream. It’s the lifeblood of the organization. But forcing an aggressive sales model onto people who aren’t ready for it is counterproductive. Trying to get “non-sales” people to sell in a way that is not comfortable for them, and is no longer effective anyway, just isn’t going to work.
It leads to the loss of people who have built invaluable relationships with their customers over time, and it overlooks qualities that make them ideally suited for building new relationships that will assure long-lasting revenue streams.
There’s good news for those of us who think we can’t sell. The salesman as we have known him is becoming extinct.
The unprecedented access to information that is available at our fingertips on the Internet and elsewhere is causing his habitat of hype, bravado, and manipulation to shrink, and soon he will disappear.
He’s met his match—the educated consumer.