As we were leaving, one of the guests turned to me and said, " hope I don't have to use your services!" I felt as if someone had just thrown a bucket of ice water on me. It was the first time I had ever had anyone talk about dreading the prospect of coming to see me as a client. I have always viewed what I do as helping people to enrich their lives, and it had never occurred to me that someone would see it as inseparable from the painful possibility of losing their job.
But these are not ordinary times, and the woman who made the remark works in an industry which is shrinking. She is dealing not only with anxiety over a lost livelihood, but also a life's work she had dreamed of following ever since she was a child. Who could blame her for thinking of me a bit like the undertaker?